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Returns & refunds

We accept returns of unworn items in their original condition and packaging within 10 business days. Customized items cannot be returned or exchanged.
Customers are responsible for return shipping fees. Before making a return please email orders@lovzzz.com for a Personal Return Form. Returns postmarked outside of the 7 business days window will not be accepted.

Our jewellery is quite delicate and fragile. We will repair most manufacturing faults if needed. Please e-mail us an image of your damaged jewellery with order number to discuss possible options: orders@lovzzz.com

We do not provide a guarantee for: broken chain; chipped, cracked or broken pearl, shells or gemstones; general wear and tear including items that have been bent out of shape, twisted and snapped, oxidized or on which the plating is fading.

If you are shipping a faulty item, a refund will be given upon inspection of the item and outgoing postage will be refunded. We don’t accept an item for refund if the item is returned not in the original packaging or in a hard case to prevent crushing whilst in the post. Items that are incorrectly packaged and subsequently crushed in postage cannot be replaced.

Items that have clearly been worn and damaged either deliberately or by accident are not considered faulty and will not be accepted.

If you need an exchange for a ring size, please e-mail orders@lovzzz.com for an exchange form. Please note, we don’t cover shipping costs for exchange orders.

You will be responsible for paying for your own shipping costs for returning your item and are nonrefundable.

REFUND

Once your return is received we will send you an email to notify you. We will also notify you of the approval or rejection of your refund after inspection based on the condition of the return. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days (may vary depending on your bank).

Please note, shipping and handling charges are not refundable.

Only regular priced items may be refunded, sale items cannot be returned.

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